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Terms of Service

Last updated · 11 May 2026

These Terms set out the basis on which OTB.studio (“we”, “us”, “our”) provides web design, development, SEO, and consultancy services to clients (“you”). By engaging us — whether by accepting a written proposal, signing a Statement of Work, or instructing us to begin work — you agree to these Terms.

1. About us

OTB.studio is the trading name of Oliver, a UK-based sole trader providing web design, development, SEO, and consultancy services. Reach us at oliver@otb.studio.

2. Scope of work

Every engagement is defined by a written proposal or Statement of Work (“SoW”) that lists deliverables, timelines, fees, and assumptions. The SoW prevails where it differs from these Terms.

Work outside the agreed scope (“change requests”) will be quoted separately and only carried out once you have approved it in writing (including email).

3. Fees and payment

  • Fixed-price projects — invoiced in stages. A non-refundable deposit of typically 50% is due before work begins; the balance is due on completion or per the schedule in the SoW.
  • Hourly work — invoiced monthly in arrears against time-tracked records, with upfront estimates per task.
  • Retainers — invoiced monthly in advance. Unused hours roll over for up to one month and then expire.
  • Invoices are payable within 14 days. Late payments may accrue statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
  • Prices are in GBP. OTB.studio is not currently VAT registered, so VAT is not added to invoices. If we become VAT registered in the future, VAT will be applied to new engagements from that date.

4. Your responsibilities

  • Provide content, brand assets, and feedback in a timely manner.
  • Nominate a single point of contact authorised to make decisions.
  • Ensure you own or have permission to use all materials you provide.
  • Pay third-party costs (domain registration, hosting, paid software, stock images, etc.) where they sit outside the SoW.

5. Timelines

Timelines in the SoW are good-faith estimates and depend on you meeting your responsibilities (especially providing content and feedback). Delays caused by you may shift delivery dates.

6. Intellectual property

  • On full payment, you own all bespoke design, content, and code created specifically for your project.
  • We retain ownership of pre-existing tools, libraries, frameworks, and generic code components used to build your project. You receive a perpetual, royalty-free, worldwide licence to use these as part of your deliverables.
  • Third-party tools (e.g. fonts, plugins, hosting) remain subject to their own licences, which we will identify in the SoW where relevant.
  • We may showcase the project in our portfolio and case studies unless you ask us in writing not to.

7. Revisions and acceptance

Each project deliverable includes a defined number of revision rounds (set out in the SoW). Additional rounds may be quoted as a change request. Deliverables are considered accepted once you sign off, begin using them in production, or remain silent for 10 business days after delivery.

8. Confidentiality

We treat all non-public information you share with us as confidential and will not disclose it without your consent, except where required by law. The same applies to information we share with you.

9. Warranties and disclaimers

We perform our services with reasonable skill and care. We do not warrant that any website or application will be uninterrupted, error-free, or compatible with every future browser or device. We do not guarantee specific business outcomes, search rankings, or revenue.

10. Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law. Subject to that, our total liability under or in connection with any engagement is capped at the fees paid by you for that engagement in the 12 months immediately preceding the claim. We are not liable for indirect, consequential, or loss-of-profit damages.

11. Termination

  • Either party may terminate a fixed-price project for material breach if not remedied within 14 days of written notice.
  • Retainers and hourly engagements may be terminated by either party with 30 days’ written notice.
  • On termination, you pay for all work performed up to the termination date plus any non-cancellable costs reasonably incurred.

12. Data protection

Where we process personal data on your behalf, we act as a processor and you as controller. Our handling of personal data is covered in our Privacy Policy. For larger engagements we will sign a separate Data Processing Agreement on request.

13. Force majeure

Neither party is liable for delays or failures caused by events outside their reasonable control (e.g. major infrastructure outages, illness, government action).

14. Governing law

These Terms and any engagement under them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.

15. Changes

We may update these Terms from time to time. The version applicable to your engagement is the one in force at the time the relevant SoW or proposal was signed.

16. Contact

Questions about these Terms? Email oliver@otb.studio.